Return and Refund Policy

We strive to make every shopping experience delightful. If you’re not completely satisfied with your purchase, we’ve made our return and refund process simple and transparent.

Eligibility for Returns

• Products must be returned within 14 days of receipt.
• Items should be unused, unopened, and in their original packaging.
• Beauty and skincare products must remain sealed for hygiene reasons.

Return Process

1. Initiate a Return: Email us at aeshluxeofficial@gmail.com with your order number and reason for return.
2. Prepare Your Package: Ensure the product is securely packed to prevent damage during transit.
3. Ship the Return: Send the package to our return center (address provided upon request).

Refunds

• Refunds will be processed within 7-10 business days after inspection.
• Refunds are issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

• We offer exchanges for defective or damaged items. Please contact us within 48 hours of receiving your order.

Non-Returnable Items

• Products marked as “Final Sale.”
• Gift cards and promotional items.

For any return-related questions, contact us at aeshluxeofficial@gmail.com.